We want you to love your purchase. If you’re not satisfied, you can return your item within 30 days of receiving it.

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How to Return an Item

1. Request a Return
   Email us at contact@xanaduliving.com.au with:

   • Your order number

   • The item(s) you wish to return

   • Reason for return

   • Photos if the item is damaged or incorrect

2. Receive Approval
   If your return is approved, we’ll email you:

   • A return shipping label

   • Instructions for repacking and sending your item

3. Pack and Ship

   • Items must be unworn/unused, with original tags and packaging

   • Include a copy of your proof of purchase

   • Send the item to the address provided with your label (typically):

     
     

     Xanadu Living Returns 7 Duigan Drive Moorabbin Airport VIC 3194 Australia

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Return Costs

• Change of mind: You will be responsible for return shipping costs. Plus, a 20% restocking fee - We can send you a prepaid packing slip where 20% restock fee and shipping will be deducted from your refund or alternatively you can send it back to us and we only only deduct the restock fee. These fees are directly for warehousing from our third party suppliers and not Xanadu Living.

• Damaged, defective, or incorrect items: Return shipping is covered by us.

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Time Frames

• You have 30 days from delivery to request a return

• Once received and inspected, refunds are processed within 10 business days

• If you haven’t received your refund within 15 business days, contact us

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Non-Returnable Items

• Sale items and gift cards

• Custom/personalised products

• Perishable goods (e.g. flowers, food)

• Personal care or hazardous items

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Need Help?

Email us anytime at contact@xanaduliving.com.au with questions or concerns.